Refund policy

Effective date: August 25, 2026

This Return & Refund Policy applies to purchases made directly through plyvela.shop.

Return Eligibility

To qualify for a standard return, the product must be:

• Unused and unopened;
• Undamaged;
• In its original packaging;
• In resalable condition;
• Returned with the order number or other proof of purchase.

The return request must be submitted within 30 calendar days after confirmed delivery.

Hygiene Products

For health and hygiene reasons, opened or used toilet paper, facial tissues, paper towels, flushable wipes and similar personal or household paper products cannot be returned because of preference, accidental purchase or change of mind.

This restriction does not apply when a product arrives damaged, defective, materially different from its description, incorrectly shipped or is otherwise required to be accepted under applicable law.

Non-Returnable Items

We cannot accept:

• Opened or used hygiene products, except where defective or incorrectly supplied;
• Products damaged after delivery through misuse or improper storage;
• Products missing original packaging or components;
• Gift cards;
• Items clearly marked as final sale or non-returnable before purchase;
• Returns mailed without prior authorization.

How to Request a Return

1. Email support@plyvela.shop.
2. Include your name, order number, product name and reason for return.
3. For damaged, defective or incorrect products, include clear photographs of the product, packaging and shipping label.
4. Wait for written approval and return instructions.
5. Package the approved product securely and use a trackable return service.

Damaged, Defective or Incorrect Products

Contact us within 7 days after delivery if your order arrives damaged, defective or incorrect. Keep the product and all packaging while we investigate.

After verification, we may provide a prepaid return label, replacement, full refund or another appropriate resolution.

Return Shipping Costs

For eligible change-of-mind returns, the customer is responsible for return shipping costs.

If the return is caused by our error, an incorrect product, verified damage or a verified defect, we will provide a prepaid label or reimburse reasonable return shipping as instructed.

We do not charge a restocking fee. Original outbound shipping charges are non-refundable unless the return resulted from our error or applicable law requires otherwise.

Return Inspection

After receiving the return, we will inspect the product and notify you whether the refund has been approved or denied.

If a returned product is opened, used, incomplete, damaged after delivery or otherwise ineligible, we may deny the refund or reduce it to reflect the loss in value where permitted by law.

Refund Timing

Approved refunds are issued to the original payment method within 3 business days after inspection.

Your bank, card issuer or payment provider may require approximately 5–10 additional business days to post the refund. We cannot redirect a card refund to a different payment method.

Exchanges and Replacements

Direct exchanges are not guaranteed because product availability may change. When appropriate, you may return an eligible product for a refund and place a new order.

For verified damage, defects or fulfillment errors, we may send a replacement without requiring a new purchase.

Order Cancellations

Contact us as soon as possible if you need to cancel or modify an order. We will try to help before fulfillment begins, but cancellation or modification is not guaranteed.

After an order ships, the standard return procedure applies.

Consumer Rights

This policy does not limit any consumer rights that cannot legally be excluded or waived.

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