Shipping Policy

Effective date: August 25, 2026

This Shipping Policy explains how Plyvela processes and delivers orders placed through plyvela.shop. Plyvela is operated by Irma Eubanks.

Where We Ship

We currently ship to eligible addresses in the United States where checkout permits the order. Availability for Alaska, Hawaii, U.S. territories, P.O. boxes and APO/FPO addresses may vary by product and carrier.

Order Processing

Orders are normally processed within 1–3 business days, excluding weekends and public holidays. Processing time is separate from carrier transit time.

High order volume, payment verification, address verification, product availability or other operational circumstances may result in additional processing time. If a material delay affects your order, we will contact you using the email address provided at checkout.

Shipping Rates and Delivery Estimates

Available shipping methods, shipping charges and estimated delivery dates are displayed before payment is submitted. Estimated carrier transit time is generally 3–8 business days after shipment.

Delivery dates are estimates and are not guaranteed. Weather, carrier disruptions, natural disasters, labor interruptions and other events outside our reasonable control may delay delivery.

Tracking Information

When tracking is available, it will be sent to the email address associated with your order. Tracking information may take up to 48 hours to update after the shipping label is created.

An order may be delivered in more than one package. If this happens, you may receive multiple tracking numbers at no additional shipping charge beyond the amount confirmed at checkout.

Address Accuracy

Please confirm that your name, street address, apartment or unit number, city, state and ZIP code are correct before submitting your order.

Contact us immediately if you entered an incorrect address. We will try to update it before fulfillment begins, but address changes cannot be guaranteed after an order has been processed or shipped.

If a package is returned because the address supplied by the customer was incomplete, invalid or refused, actual non-refundable shipping costs may be deducted from the refund where permitted by law.

Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, contact us within 7 days after delivery. Include your order number and clear photographs of the product, outer packaging and shipping label.

Please keep the product and packaging while we review the claim. After verification, we may provide a replacement, refund or other appropriate resolution.

Missing Packages

If tracking shows that a package was delivered but you cannot locate it, check the delivery area, household members, neighbors and any carrier notice. You should also contact the delivery carrier.

If the package remains missing, contact us at support@plyvela.shop with your order number.

Taxes and Charges

Applicable sales tax and shipping charges are calculated and displayed at checkout. Plyvela does not add undisclosed delivery charges after an order has been placed.

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