FAQ

What does Plyvela sell?

Plyvela sells everyday household paper essentials, including toilet paper, facial tissues, paper towels, flushable wipes and related multipack products.

Is Plyvela an official store for the brands shown?

No. Plyvela is an independent multi-brand retailer. Unless expressly stated otherwise, we are not sponsored by, affiliated with or endorsed by third-party manufacturers or trademark owners.

Are the products authentic?

We intend to sell authentic products obtained through legitimate supply channels. Manufacturer packaging may change, so the package received can look slightly different from the current website image.

Where do you ship?

We currently ship to eligible United States addresses accepted during checkout. Restrictions may apply to certain destinations or products.

How long does delivery take?

Orders are normally processed within 1–3 business days. Estimated carrier transit time is 3–8 business days after shipment. Delivery dates are estimates and carrier delays can occur.

How can I track my order?

When tracking is available, it will be emailed after shipment. Tracking may take up to 48 hours to update after the label is created.

Can I cancel or change an order?

Email us immediately. We will try to help before fulfillment begins, but changes and cancellations cannot be guaranteed after processing or shipment starts.

What is your return period?

Eligible unopened and unused products may be requested for return within 30 calendar days after delivery. Contact us before mailing any return.

Can opened paper products be returned?

Opened or used hygiene products are generally not returnable because of preference or change of mind. This does not apply when a product is damaged, defective, incorrectly shipped or otherwise covered by applicable consumer law.

What if my order arrives damaged or incorrect?

Contact us within 7 days after delivery. Include your order number and clear photographs of the product, outer package and shipping label.

When will I receive my refund?

Approved refunds are issued to the original payment method within 3 business days after inspection. Banks and card issuers may need approximately 5–10 additional business days to post the credit.

What payment methods do you accept?

We accept the payment methods displayed during Shopify checkout. Taxes, shipping charges and the complete order total are shown before payment.

How do I contact Plyvela?

Email: support@plyvela.shop

Phone: +1 (707) 727-7303

Address: 181 Chumalia St, San Leandro, CA 94577, United States