Contact information

Email is the preferred way to contact Plyvela. When asking about an existing order, include your order number and the email address used during checkout.

Customer Support

We normally respond within 1–2 business days, excluding weekends and public holidays.

Please keep replies concerning the same order in one email thread whenever possible.

Information to Include

• Your full name;
• Your order number;
• The name of the affected product;
• A clear description of your question or problem;
• Photographs of the product, package and shipping label if an item arrived damaged or incorrect.

Return Requests

Email us first. If your return is approved, we will provide the correct return location and instructions.

Please review our Return & Refund Policy before requesting a return.

Privacy Requests

For requests concerning personal information, use the subject line “Privacy Request” and describe the right you wish to exercise. Identity verification may be required.

Independent Retailer Disclosure

Plyvela is an independent retailer. Unless expressly stated otherwise, Plyvela is not the manufacturer and is not sponsored by or affiliated with the third-party brands whose products may be sold on this website.